Why work with us?
We understand the critical importance of delighting , converting and retaining customers in the hospitality industry.
We delight in working with businesses to work towards strong working relationships where we can build your business together.
10 reasons to work with us?
1
Customer-Centric Approach:
At CustomerHubUK we prioritise customer satisfaction above all else.
Our Delight Culture means that every interaction with your guests is handled with care, empathy, and a genuine desire to exceed their expectations.
We strive to create memorable experiences that leave a lasting positive impression
2
Expertise in the Hospitality Industry:
With years of experience in the hospitality sector, we understand the unique needs and challenges that hospitality businesses face.
Whilst we love having fun, we take our responsibilities seriously. Our team is highly skilled and experienced in handling hotel/attraction-specific queries, reservations, cancellations, and more.
We pride ourselves on delivering delightful and efficient service ensuring delight, conversion and retention.
3
Seamless Brand Integration:
We become an extension of your hotel, aligning our approach and tone with your brand values and identity.
Our agents become well-versed in your unique offerings, promotions, and messaging, ensuring a seamless customer experience that reflects your own business personality.
4
Continuous Improvement:
We never settle for mediocrity. At CustomerhubUK, we are constantly improving and adapting to meet the ever-evolving needs of the hospitality industry.
We embrace feedback, invest in training and technology, and stay ahead of the curve, so your customers always receive the best possible service.
5
Flexibility and Scalability:
Just like a well-tailored suit, our services are designed to fit you perfectly.
Whether you need support during peak seasons, 24/7 coverage, or assistance with overflow calls, we offer flexible solutions that scale with your needs.
Our goal is to seamlessly integrate with your operations and enhance your customer experience.
6
Cutting-Edge Technology:
We leverage the latest contact centre technologies to streamline operations, enhance efficiency, and deliver seamless customer interactions across multiple channels.
7
Data-Driven Insights:
For the more sophisticated central reservations requirements, our advanced analytics and reporting capabilities provide actionable insights into customer behaviour, allowing you to make informed business decisions and optimize your customer engagement strategies.
8
Quality and security:
With our ISO:9001:2015 and Cyber essentials accreditations you know you are working with a partner that is fun and approachable but also has the backbone of quality, processes, procedures and security at their fore.
9
Sustainability:
With a silver accreditation for our Sustainability actions and plans we know we all have a job to do when it comes to preserving our planet and reducing our Co2 emissions.
We don’t just say these things, we actually do and we’d love to share these with you!
10
Proven Results:
We have a proven history of delighting, converting, and retaining customers for our clients across a range of independent hotels, attractions and hotel groups.
Working within our DELIGHT structure means that we are always focusing on what is essential to grow business for yourselves and us.
DELIGHT
Our delight values are at the core of everything we do. We delight our people, who in turn delight your customers. Customer service is paramount!
CONVERT
We work to convert. Our team are an extension or replacement of your inhouse team and we strive to convert your enquiries into bookings and reservations, in our delightful and friendly way of course
DELIGHT | CONVERT | RETAIN | REPEAT
RETAIN
Once you have your customers, you want to keep them right? So they return time and time again. We pride ourselves on the customer service we provide – delighting them from the minute they pick up the phone or send an enquiry. We know and understand client retention is key.
REPEAT
Consistency is key to success and with our dedicated team to help you convert and retain, we can then repeat over and over.
Our clients
From individuals to groups and onto attractions. We can help a variety of hospitality businesses with their customer communications.
Independent hotels
We know that every business is different with varying needs and issues. That is why we want to help independents thrive and take the strain when it is needed.
Hotel groups and chains
Making sure everyone is looked after whilst running multiple hotels is never an easy task. Let us help you consolidate your hotel calls through one system so that your staff can focus on who is in front of them.
Restaurants or spas
Are there times of the day that is impossible to keep on top of the phone calls? Whether it is overflow call handling or a bespoke package, we can help you to keep on top of your calls and boost conversion rates.
Attractions
Leisure attractions can be non-stop from the minute they open and at either end! We can be here to make sure you don’t miss a call so you know that you are giving the best customer service you can.
Overseas clients
You may be overseas, but we are based in the centre of the UK meaning we can be your UK representation for your local calls.
With our industry knowledge, you can trust us and our trained staff to help your customers.
Awards and accreditations
At CustomerhubUK we work hard to ensure that we offer our customers the very best service. This includes investing in our people and our service.
