CALL HANDLING
OVERFLOW CALLS
BOOKING SUPPORT
GROUPS & MEETINGS DESK
FULL OUTSOURCING
Your dedicated
hospitality contact centre
outsourcing specialists
The only dedicated hospitality outsourcing specialist in the UK. Clients have been trusting us to look after their customers for over 20 years.
We tailor make our solutions to your individual needs, as we don’t believe in a one size fits all approach. Our bespoke contact centre solutions aim to maximise revenue, reduce staffing costs and boost conversion rates.
We are ready to DELIGHT you and your customers.
Call us to discuss your needs.
Our aim is simple
DELIGHT | CONVERT | RETAIN | REPEAT
DELIGHT
Our delight values are at the core of everything we do. We delight our people, who in turn delight your customers. Customer service is paramount!
CONVERT
We work to convert. Our team are an extension or replacement of your in house team and we strive to convert your enquiries into bookings and reservations, in our delightful and friendly way of course.
RETAIN
Once you have your customers, you want to keep them right? So they return time and time again. We pride ourselves on the customer service we provide – delighting them from the minute they pick up the phone or send an enquiry. We know and understand client retention is key.
REPEAT
Consistency is key to success and with our dedicated team to help you convert and retain, we can then repeat over and over.
How can we help you?
Who do we work with
Independent
Hotels
Hotel Groups
or Chains
Attractions,
Restaurants, Spas
Overseas clients needing a UK support customer service team
Why outsource:
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Short term or long term solutions
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Specialist hospitality and customer service staff
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Localised staff (for overseas clients wanting UK representation)
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Revenue maximisation
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Reduce overheads
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Boost Conversion rates
We take care of:
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Recruitment
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Holiday cover
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Staff Sickness
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Enquiry management
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Analysing enquiry/call trends
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Management information
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Strategic recommendations
Awards and accreditations
At CustomerHubUK we work hard to ensure that we offer our customers the very best service. This includes investing in our people and our service.
