Who we are

Diana joined HotelshopUK as a customer services agent whilst studying for a Business Management degree in June of 2000 when the company was only 6 months old.  After graduating from University she became HotelshopUK’s first Marketing Manager. Over the years Diana has worked in almost all departments and business units over the years, rising through the managerial levels.  In 2017 she completed her level 7 PG dip in Strategic Marketing Management through distance learning and in 2018 she took over as Managing Director when Viv, the founder decided to take a step back from the company’s day-to-day running.  Diana now oversees HotelshopUK as Group Managing Director and co-owns the business alongside her fellow Directors, Rob and Craig. Diana has lived in Droitwich since a child and now resides locally with her two young daughters.

Craig joined HotelshopUK in October 2016 as Finance Director and is a Chartered and Certified Accountant, having qualified in 2007, more recently as the company has grown Craig has undertaken the role of Group Finance Director and oversees the Finance, HR, and IT functions of HotelshopUK.  Previously Craig worked for a support services company, predominantly in the leisure industry in a variety of roles, more latterly as Finance Director of a Golf Management Company and also as Finance Director of a Horticultural Company, he has undertaken project management roles for various system installations. Craig Resides in Worcestershire with his wife and three young children and lists his interests as football and Star Wars!

Rob began his time in the company on the contact centre floor, in 2008, and has risen through the ranks to the present day where he is our Group Operations Director and Co-Owner. He managed a team to implement our Quality Management system and maintain our ISO 9001:2015 accreditation and also heads up our internal CARE Team which focuses on Staff Well-being and Mental Health in the workplace. Rob is also a recognised Travel figure, elected in 2013 as one of the TTG under 30 travel leaders and a Young Travel Manager of the Year Finalist in 2015. Having two young daughters his hands are quite full outside of work but he tries to fit in the odd game of Tennis where possible.

Nick began his career in restaurant management before deciding to take a career break in the form of a 15-month trip around South East Asia. This included a stint teaching English in Bangkok and began a lifelong love of Asian food! On return from traveling Nick put his Asian expertise to good use and spent the next few years in the travel industry creating and organising itineraries around the region. Staying in travel, Nick put his management experience to good use and has been involved in managing sales and operations teams in a variety of roles. This eventually led Nick to HotelshopUK where he currently oversees three business units. Outside of work, Nick’s time is divided between his family and his other passions: motorcycling, squash, and, weather permitting, paddle boarding on the River Avon.

Claire has been with the company since 2013, although had worked for HotelshopUK a couple of years previously, leaving to have children. She returned as Customer Service Manager and was part of the Quality Management implementation team, resulting in her appointment as Quality Manager. In 2017 an opportunity arose within the HR department, and with the company’s support she took on the role whilst studying for her CIPD Level Three and subsequently Level Five. She now oversees the HR responsibilities for the whole company. Her family has been completed by the addition of two black Labradors meaning she likes to get out and about on long country walks.

Originally from London, Paula moved to Worcester and joined HotelshopUK in 2003 as Marketing Executive. Having previously worked for a travel agent and tour operator, she had gained experience within the travel industry and with all aspects of marketing. Working within the Great Little Breaks team, since it’s launch in 2011, she was promoted to Marketing Director and then Director of eCommerce; overseeing both the marketing activity, booking systems and website technology. She has recently been promoted to Head of Great Little Breaks. Outside of work, she has a passion for sport (watching not doing!) especially football and Formula 1 and has two dachshunds, who do come in to the office on the odd occasion to cause havoc with the team!

Matt joined the company in 2008 as a reservation agent in the customer service team, before quickly progressing into a team leader role. In 2011 Matt moved into the IT department, starting out as IT Support, and today is the company’s Systems and Security Manager. Matt now leads the company’s internal IT team in supporting and developing business systems and infrastructure. He also heads up the company’s information security and business continuity functions, as well as designing and producing Management Information reports for many of our clients. Away from the office, Matt has a keen interest in genealogy and on weekends can often be found out exploring the countryside.

After years of being in jobs that were physically demanding in various hospitality roles and face to face customer service, leading me to make the decision to apply for an office based job.  I applied for the job role of customer service agent and in December 2019 I started a couple of weeks early and worked in the CHUB department answering calls for Bespoke, Green King, Coast and Country and GLB. This was an amazing first experience and everyone was so helpful and kind.

I have enjoyed a varied journey through HotelshopUK from my initial training with LGH and work in the Groups department until Covid hit. After the furlough period, I applied for the supervisor role in the Groups department, followed by a short spell in GLB in the sales department to then progress into CHUB working in City Cruises where I became supervisor alongside Bespoke Hotels as well.
Until most recently when InteleTravel came on board in November 2021 and the team grew leading me to apply for the Assistant Manager role, in which I was successful and I am currently looking after Bespoke, Coast and InteleTravel teams.

I never thought I would enjoy an office job but I love it and the ethos of HotelshopUK. Being able to train and be part of the Care team has really helped me follow my passion for mental health, they have supported me by sending me on courses to advance my knowledge.

Outside of work I love cooking and my garden. I also have an Allotment which if anyone asks me about I will happily bore them about it. I love animals and have 2 lop eared rabbits. Another of my passions is crocheting, painting and creating craft gifts for friends and family. I still dabble in floristry for friends and family.

I joined HotelshopUK in 2018. I was previously working at TUI and had been there 9 years when I thought it was time for a change. I saw the position advertised at HotelShopUK and applied. Not really knowing much about the company at the time, I attended the interview and was just blown away by how friendly and welcoming everyone was.

Fast forward 5 years and I am still here. When I started, I was a customer service agent, I then applied for a position within the Onbusiness department, where I stayed till, I went on Maternity leave in 2021. I returned in 2022 and decided it was time for another changed which is when I joined the LGH team. Since joining LGH I have worked my way from a reservation agent to Supervisor now to Team Manager.

I continue to learn new things everyday and attend new courses that will help me in my role. I enjoy spending time with my little boy and family at the weekend, and I do of course still enjoy the odd night off mum duties to let my hair down.