Looking for a centralised reservations service that covers all aspects of bookings and customer support?
Our Central Reservations offering provides a complete approach, perfect for larger independent hotels, attractions or hotel groups in need of a central desk to handle all reservation-related tasks.
From promotional marketing assistance to answering emails, live chat, and handling reservations and bookings, our dedicated team has you covered. We go beyond traditional booking services to provide exceptional customer service across all communication channels.
2 – Specialised Back Office Support:
Our services extend beyond front-end reservations. We also offer back office support, taking care of quality control duties such as third-party backups, voucher management, rate codes, special requests, traces, room allocations, and payment requests. Leave the administrative tasks to us, so you can focus on delivering memorable customer experiences.
3 – Valuable Insights with our Enquiry Management System:
We capture all customer enquiries on our bespoke enquiry management system. This allows us to provide valuable insights into customer preferences and trends, giving you a deeper understanding of what customers are asking for, not just what they are booking. Leverage this data to refine your service and enhance your offerings.
4 – Centralised Management Information:
Gain a holistic view of your operations with our comprehensive Management Information (MI) reports. Analyse enquiry patterns, conversion rates, and customer behaviour to identify areas for improvement. Understand why customers may not be booking and optimise your channels and client strategies for maximum profitability and conversion rates.
Let us take care of the reservations process, leaving you more time and energy to focus on delivering exceptional guest experiences. Our mission is to delight, convert, and retain your valuable customers, ensuring they keep coming back
Experience the convenience and expertise of our
Central Reservations service and unlock the full potential of your hospitality business.
