Are you missing calls or emails?
Do your reception staff get bombarded with calls whilst they are checking in guests?
We are here to make sure you don’t miss a call and you give your customers the best service.
We can also help you increase your conversion rates and aid staffing whilst reducing costs but outsourcing.
Our bespoke contact centre solutions aim to maximise revenues, cut costs and boost conversion rates.
We take the time to understand customers’ organisational goals and then utilise our proven industry-specific call centre experience to develop a customized solution that will help that all important healthier profit margin.
At CustomerHub UK we offer:
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Inbound call handling
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Communications administration
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Monthly reporting
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Integrated software systems
Single or multiple outsourced solutions for groups of individual hotels.
Depending on your area of required support, we have specialist teams to support with:
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Individual reservations
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Reservations administration
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Groups and tour requests
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Conferences and meeting requests
You and your customer experience are of paramount importance.
Whether you need a full contact centre solution or extra support during peak or promotional periods we can offer a bespoke solution to ensure your customers have the best possible customer experience.
