Testimonials
Our customer’s experience is of the highest importance to us.
Take a look at what our customers have to say about how we have helped them.
Central Meetings & Events Desk –
Large hotels and Inns company with 59 properties
“HotelshopUK has operated a Central Meetings & Events desk for the past 3 and a half years on behalf of the vendor.
We handle around 1350 enquires a month ranging from Meeting Rooms, Corporate Bedrooms, Groups, Tours and also capturing potential Wedding Leads.
The conversion in 2016 currently stands at 70% based on an enquiry to booking ratio. Since centralising this business function the vendor has seen conversions double and indeed revenue growth around 300%, including 200% revenue growth in 2016 thus far.”
“The desk is manned by a pool of fully trained staff with one account manager and access to HotelshopUK’s Head of Operations and Quality Co-Ordinator, who will perform regular compliance checks as pre-agreed with the customer.
Throughout the Customer Journey, all calls, emails, and bookings handled will be done so the Brand Standards of the customer and indeed all correspondence and literature will be branded as the customer.
At HotelshopUK we take data protection very seriously and all booking data, etc. will remain the intellectual property of the customer.”
Bedrooms Reservation Line –
Hotel Company looking to expand currently with 15 hotels
“HotelshopUK have operated a bedrooms reservation line for 15 hotels covering the hours of 8.30am – 7.00pm Mon – Fri for the past 15 months, and handle all reservation queries diverted by an auto attendant.
In that time over 38,000 calls have been handled with 38% conversion rate on bookable calls achieved.
Revenue booked via bedroom stock and indeed upsells have reached just over £900,000.”
“Average ring time on this particular desk is 11 seconds and lost calls are sat at 4.19% – this is in comparison to the previous hotel setup where lost calls were around 35% and the average ring time was 32 seconds.
Throughout the Customer Journey all calls, emails and bookings handled will be done so the Brand Standards of the customer and indeed all correspondence and literature will be branded as the customer.”
UK support for US travel client-
Travel advisor and agent company
“Our experience of Hotel Shop has been nothing but positive to date.
There’s a real “can do” approach to servicing our customers, and their delivery of service remains courteous, efficient and helpful. Thinking outside the box makes working with the CS team easy and we have regular feedback and reporting which is useful in shaping the training required.”
Central Reservation Line –
Single hotel from a hotel Group.
“I always find our Central Reservations Office (CRO) are wonderful and helpful. We have built a great working relationship. The team there are always happy and cheerful. Oliver, Tina, Natalie, and Mary are always on hand to answer any questions that we may have.
Our guests regularly tell us on check in, when they have spoken to Oliver at Central Reservations, of how kind and helpful he is.”
“This shows that the experience that the guests are receiving from the initial booking call to reserve the room, through to checking in at the hotel, and their stay, is a truly positive experience.
We are always thankful to the entire team at CRO for their superb customer service.
It is a joy working alongside of them to give our guests a truly relaxed and unforgettable experience. Thank you and keep up the great work”
