Call handling service specialists
We are there when you need us, offering a solution that
helps you to run a profitable business.
We know that you want to give the best customer service, even at your busiest times.
Let us help you field those calls, using our trained hospitality specialist call handlers.
Inbound call handling
Outbound sales calls
Emergency cover
Overflow solutions
Inbound call handling
All calls are answered personally by highly trained staff with staff specialisms in a range of enquiries including leisure, corporate, groups, meetings and events, enabling them to efficiently convert enquiries into bookings and upsell at every opportunity.
The highest of standards ensuring the agreed SLA’s are met.
All calls are recorded as part of our ongoing training and development process.
All agents are monitored via a customer compliance scoring system.
Ad-hoc solutions
Emergency cover/ Disaster recovery: Protect your organisation from unforeseen eventualities with a robust business continuity plan.
Overflow call handling – For the times when you are short on staff or you simply need the desk covered into the evening.
Additional support – A range of services from e-mail response to e-marketing to website hosting and management.
Temporary requirements
A backup to your existing call handling operations.
Testing/trial of new marketing initiatives.
Intermittent call centre requirements.
Sickness/holiday/staff shortage cover.
